Fran Davern is a very experienced IT Service Management expert
having managed different aspects of Ulster Bank Groups IT Services
for over 18 years before moving into IT Service Management
consulting. He has extensive IT Governance and Organisational
Change experience gained in organisations within the financial
services, managed services and manufacturing industries.
His experience is influential in the delivery of solutions
combining extensive best practice experience with excellent
leadership and communication skills. He consistently adds value for
the clients he works with by his thought leadership and doing things
'right first time'.
Fran is a qualified ISO/IEC 20000 consultant, is certified
in Risk and Information Systems Control (CRISC) and is a Board
member of the Irish Chapter of the IT Service Management Forum
Consultant / Lecturer
Prior to 2000 Stuart spent a number of years as a senior
manager within a Bristol based IT company delivering services across
Europe. In 2000 he got involved with ITIL and IT Service Management
when he joined CEC Europe, as employee number 3. During his time
with CEC Europe he delivered ITIL consultancy projects, ITIL
training courses and BS 15000 assessments. In 2004 CEC Europe were
acquired by Hewlett Packard where he spent almost 3 years delivering
and developing the various ITIL courses.
In 2006 he joined Pro-Attivo as Head of Training. With
Pro-Attivo he had the opportunity to mix the training with
consultancy. Although he was still very much involved with ITIL, his
experiences were dominated by ISO/IEC 20000. Achieving certification
is not just about ITIL, as ISO/IEC 20000 is framework neutral, it's
about taking IT Service Management to the next level.
In November 2009 he joined Severn Valley IT Service
Management, as a founder member. He continues to deliver both
consultancy and education engagements. This provides him with an
opportunity to bring experiences gained from consultancy projects
into the class room.
Consultant / Lecturer
Cathy has an extensive and practical track record as an IT
Service Management professional, gained from being a customer and
sponsor for the implementation and continual improvement of service
management. Also as a consultant working with well known and highly
regarded organisations, both large and small; public and private
Cathy is a highly experienced service improvement consultant,
best practice advocate and professionally accredited ITIL trainer
who is able to work with all levels and abilities.
Cathy was originally sponsored to become a tutor by a previous
Chief Examiner for IT Service Management and tutored a winner of the
itSMF 'Student of the Year' award.