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* Davern itSM * CONTACT | +3531 4433240
IT Service Management Consulting
and Training Services
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Button: itSMF - Member
* TEAM WORK - Group or team working together to achieve a common goal or objective.

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Fran Davern
Consultant


Fran Davern is a very experienced IT Service Management expert having managed different aspects of Ulster Bank Groups IT Services for over 18 years before moving into IT Service Management consulting. He has extensive IT Governance and Organisational Change experience gained in organisations within the financial services, managed services and manufacturing industries.

His experience is influential in the delivery of solutions combining extensive best practice experience with excellent leadership and communication skills. He consistently adds value for the clients he works with by his thought leadership and doing things 'right first time'.

Fran is a qualified ISO/IEC 20000 consultant, is certified in Risk and Information Systems Control (CRISC) and is a Board member of the Irish Chapter of the IT Service Management Forum (itSMF).

Stuart Wright
Consultant / Lecturer


Prior to 2000 Stuart spent a number of years as a senior manager within a Bristol based IT company delivering services across Europe. In 2000 he got involved with ITIL and IT Service Management when he joined CEC Europe, as employee number 3. During his time with CEC Europe he delivered ITIL consultancy projects, ITIL training courses and BS 15000 assessments. In 2004 CEC Europe were acquired by Hewlett Packard where he spent almost 3 years delivering and developing the various ITIL courses.

In 2006 he joined Pro-Attivo as Head of Training. With Pro-Attivo he had the opportunity to mix the training with consultancy. Although he was still very much involved with ITIL, his experiences were dominated by ISO/IEC 20000. Achieving certification is not just about ITIL, as ISO/IEC 20000 is framework neutral, it's about taking IT Service Management to the next level.

In November 2009 he joined Severn Valley IT Service Management, as a founder member. He continues to deliver both consultancy and education engagements. This provides him with an opportunity to bring experiences gained from consultancy projects into the class room.

Cathy Shaw
Consultant / Lecturer


Cathy has an extensive and practical track record as an IT Service Management professional, gained from being a customer and sponsor for the implementation and continual improvement of service management. Also as a consultant working with well known and highly regarded organisations, both large and small; public and private sector.

Cathy is a highly experienced service improvement consultant, best practice advocate and professionally accredited ITIL trainer who is able to work with all levels and abilities.

Cathy was originally sponsored to become a tutor by a previous Chief Examiner for IT Service Management and tutored a winner of the itSMF 'Student of the Year' award.
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