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* Davern itSM * CONTACT | +3531 4433240
IT Service Management Consulting
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Button: itSMF - Member
* PROCESS - A series of steps or actions to bring about a desired objective or result

We have over 25 years experience in IT Service Management and offer our clients the following range of services:
  • Gap Analysis to assess existing IT Service Management capability against Best Practice
  • Assistance with the development of an IT Strategy to support business requirements
  • The implementation of best practice processes based on the ISO/IEC 20000 International Standard
  • Service Improvement Programme planning and guidance
  • Awareness and communication to ensure that proposed changes are successful
  • Assist clients seeking ISO/IEC 20000 certification to prepare for certification/surveillance audits
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